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How to Measure Training Results presents practical tools for collecting and measuring six types of data critical to an overall evaluatin of training. This timely resource:
This book is your blueprint for strengthening and conditioning yourself as the best corporate trainer you can possibly be.
Corporate training is a challenging but incredibly rewarding job. To help others develop the skills they need to advance their careers and boost their organizations' bottom lines is an awesome privilege to undertake. But while your clients are being sharpened into fine, efficient, successful workers under
...Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company?Rather than offering another set of tactics for improving customer service, this book takes a novel approach by rooting out the real reasons employees aren't delivering the service they should. The results
...Teams that enjoy working together operate on a whole different energy level than teams that don't. They break down silos. They build stronger relationships. They retain what they have learned. And THEY DRIVE RESULTS.
The Big Book of Team Coaching Games provides the structure and games you need to build and manage powerful teams. Packed with dozens of physical and verbal
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